There is a 15-day return and refund policy at Eykaa. We do not accept returns or exchanges unless the item you purchased is defective or you as a customer are not satisfied with the product. If you receive a defective item or an item not to your liking, please contact us within 12 hrs of receiving the item, please follow the return & refund process below to proceed with your claim.
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process:
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
By email: contact@eykaanetwork.com
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
Eykaa Retail Pvt. Ltd
181 B Saket colony Indore, Madhya Pradesh, India
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price as store credit. If you request an exchange, we’ll ship the replacement item to your address within 48 hours of processing your return.
Refund will be initiated in 2-4 working days as per the bank policies
To follow up on the status of your return or for any other questions or inquiries, please contact us at
Phone: +91 9109114372
Email: contact@eykaanetwork.com
